Standard

ISO 10004:2012

Withdrawn

Note: This standard has a new edition: ISO 10004:2018

Corrigendums and amendments are bought separately.

Language
Services

Abstract

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Document information

  • Standard from ISO
  • Published:
  • Withdrawn:
  • Expires:
  • Edition: 1
  • Document type: IS
  • Pages
  • Publisher ISO
  • Distributor ISO
  • ICS 03.120.10
  • ISO TC ISO/TC 176/SC 3

Product Relations

Product life cycle