Standard

ISO/TS 10004:2010

Apr 2010 Withdrawn

Note: This standard has a new edition: ISO/TS 10004:2010

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Language English

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Abstract

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Document information

Standard from ISO
Published: 8 April 2010
Withdrawn: 14 September 2012
Edition: 1
Document type: TS
Pages
ISBN:

Publisher ISO
Distributor ISO
ICS 03.120.10
ISO TC ISO/TC 176/SC 3

Product Relations

Revised by: ISO 10004:2012
Revised by: ISO 10004:2012
Revised by: ISO 10004:2012

ISO/TS 10004:2010

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ISO/TS 10004:2010

ISO/TS 10004:2010

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Product Relations

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ISO/TS 10004:2010

ISO/TS 10004:2010

Abstract

Document information

Product Relations

Product life cycle