Shopping cart 0
Standard

ISO 10004:2018

Published
Preview

Corrigendums and amendments are bought separately.

Language
Services

Abstract

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

Document information

  • Standard from ISO
  • Published:
  • Edition: 2
  • Document type: IS
  • Pages
  • Publisher ISO
  • Distributor ISO
  • ICS 03.120.10
  • ISO TC ISO/TC 176/SC 3

Product Relations

Product life cycle