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Standard

ISO/IEC 33020:2019

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Note: This standard has a new edition: ISO/IEC 33020:2019

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Abstract

This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals. The process measurement framework defined in this document forms a structure which a) facilitates self-assessment, b) provides a basis for use in process improvement and process quality determination, c) is applicable across all application domains and sizes of organization, d) produces a set of process (capability) attribute ratings (process profile), and e) derives a process capability level. This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.

Document information

  • Standard from ISO/IEC
  • Published:
  • Edition: 2
  • Document type: IS
  • Pages
  • Publisher ISO/IEC
  • Distributor ISO/IEC
  • ICS 35.080
  • ISO TC ISO/IEC JTC 1/SC 7

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